Policy

5gEmart Business Policy

🛒 Order Policy

     
  • All orders must be placed through our website: www.5gemart.com
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  • Orders are confirmed only after successful payment or confirmation.
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  • Product availability is subject to stock.

🚚 Delivery Policy

     
  • Delivery is based on our scheduled delivery days, which are posted on our website.
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  • Orders will be delivered according to the selected or available schedule.
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  • Please ensure someone is available to receive the order at the scheduled time.

🐟🥩 Fresh & Frozen Product Policy

  • All fish are sourced frozen from our suppliers to ensure quality, safety, and freshness.
  • Beef and chicken are fresh pre-order items, prepared specifically for your order.
  • All of our meat products are Halal.
  • Pre-order items will be delivered based on the delivery schedule listed on our website.
  • Frozen beef or chicken will only be provided with prior customer approval or request.
  • Cleaning and cutting services are available upon request.
  • Due to the nature of fresh products, size and weight may vary slightly.

💰 Pricing Policy

     
  • Prices are subject to change without prior notice.
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  • Bundle offers and promotions are limited-time only.
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  • Weight-based products may have minor variations in final size or weight.

🔁 Return & Refund Policy

     
  • No returns on meat, fish, or perishable items due to hygiene and safety reasons.
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  • Refunds or replacements are only applicable if:
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    • Wrong item is delivered
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    • Product is damaged or spoiled at the time of delivery
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  • Issues must be reported within 2 hours of delivery.

📦 Cancellation Policy

     
  • Orders can be canceled before processing or preparation begins.
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  • Pre-order items (beef & chicken) cannot be canceled once preparation has started.
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  • No cancellations once the order is out for delivery.

📞 Customer Support

     
  • For any questions or concerns, contact us via website, phone, or WhatsApp.
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  • We aim to respond quickly and resolve issues fairly.

⚠️ General Policy

  • 5gEmart reserves the right to refuse or cancel orders if necessary.
  • Policies may be updated at any time without prior notice.
  • All of our items are sourced from different suppliers and vendors. We strive to ensure the highest quality of all products.
  • If you have any concerns about a specific brand or product, please contact us at support@5gemart.com.

🤝 Our Commitment

Customer satisfaction is our priority — we are committed to delivering fresh, high-quality products with reliable service.